Case Study 1:
Recently a peon was appointed in your office (DM office). He is illiterate and mentally not sound. Ever since his appointment he has been more of a ‘burden’than any help in the office. He doesn’t know any work. Staff in your office feelthat their work is disturbed by his behaviour. The peon is always found to betalking either alone or with anyone he encounters. He is not obeying yourstaff’s orders in the office.
He was appointed on sympathy grounds after his father’s untimely death. Hismother is ill and always bedridden. His income is the only source for his familynow. He got the job after lobbying by a group representing his caste. He wasappointed by your predecessor after he was pressurized by local MP. Somemoves to remove him by your predecessor were met with public protests by agroup representing his caste.
You are very strict and disciplined in your office. You are being respected in yourdistrict for your integrity and honesty. You come to know about the peon fewdays after you assume power. You have observed his behaviour and found him tobe unfit to continue in his job. The peon has no other relatives except his mother.Identify your moral and professional responsibilities in this case study andexplain how will you deal with the peon.
Answer:
Since the peon is unfit for the job, the option of continuing him is ruled out. soprotection to his family should remain the priority of DM.
Responsibilities of DM:
1. social security and health care to peon and his mother
2. removing the peon peacefully after pacifying all parties involvedCourse of action to be followed:
1. Certain actions of peon in the office should be video-recorded such as notheeding to the officers, disturbing others in office etc.
2. On priority, DM should make an arrangement for social security benefits alongwith health insurance to peon and his mother. A request for pension should also be made to higher authorities on exceptional grounds.
3. There after a meeting should be arranged with his caste members to explainthe real problem being faced in the office and why he should be removed fromthe office by showing them video-clips.
4. At the same time DM should take own responsibility for peon’s pension andother benefits before the members.
5. Once they agree, his removal would be done in a smooth manner without anycontroversy.
6. In case they do not agree immediately, steps should be taken to constantlypersuade the key members of his caste group one-by-one through constantconsultations and that would surely resolve the problem.
7. In doing the above, work culture and discipline in the organisation will beprotected but at the same time solved the problems of most vulnerable peoplei.e. peon and his mother empathetically.
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